1245 70 Avenue SE Calgary, AB
403-263-4525
Our SE location operates regularly between 9:00am and 5:00pm, Monday to Thursday, and 8:30am to 4:30pm on Fridays. To access 24-hour counselling support, contact the Distress Centre at 403-266-4357. For any other medical emergency, call 911.
920 7A Street NW Calgary, AB
403-284-5195
Hospice Calgary recognizes that visiting with family and friends is an important factor in our patient’s overall well-being. We are committed to ensuring a safe and healthy environment for our patients, clients, visitors, staff, and volunteers throughout the COVID-19 pandemic. See our current COVID-19 guidelines here.
Our Promise
We promise to journey with you, through end-of-life and grief, for as long as you need us. We promise to have the difficult conversations about death, dying and grief, hearing your unique story and responding with compassion.
What We Offer
Child & Family Grief Counselling through the Children's Grief Centre: We provide programs and services that guide grieving children, teens, and families as they face advanced illness and life after the death of someone close to them (including sudden or accidental deaths).
Support during Advanced Illness through Living with Advanced Illness Centre: We offer individual and group support for those living with advanced illness.
End-of-Life Care through Rosedale Hospice: Located in the quiet NW neighbourhood of Rosedale, we provide 24-hour end-of-life care for adult cancer patients.
Education: We offer presentations and accredited workshops and can deliver them to groups and schools, customizing the content, location and format to the audience.
Resources: We develop information, tools and resources for grieving children, teens, and their families, as well as for those living with advanced illness and their family members. Our resources are also available to support volunteers, professionals and community advocates in their day-to-day work.
Our Community Support
Hospice Calgary is a not-for-profit organization and fundraising allows us to offer services at both Sage Centre and Rosedale Hospice. We gratefully acknowledge the generosity of our many donors and community partners, including Alberta Health Services.
Land Acknowledgment
We formally recognize the unique and enduring relationship between this land and the Indigenous Peoples of this place. Because of this relationship, we have this land to gather on in the way that we do today. In the spirit of reconciliation, we invite you to reflect on what it means to acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.Our Mission, Vision & Values
Mission: To help families and individuals achieve support, hope & well-being through compassionate end-of-life and bereavement care.
Vision: To be an innovative leader for compassionate, holistic, family-centred end-of-life and bereavement care.
Values: Compassion • Dignity • Empathy • Equality • Ethical Practice • Family-Centred Care • High Quality Service • Inclusiveness • Integrity • Respectfulness
Diversity Makes Us Stronger
We provide services to people regardless of age, physical or mental disability, ethnicity, national origin, religion, gender identity, or sexual orientation. Our programs are offered online and in-person where possible. We are committed to fair practices for all clients, volunteers, and staff. No one is refused service because of an inability to pay.
Best Practice
Hospice Calgary is strongly committed to fair practices for all clients, volunteers, and staff. Our staff are bound by their professional codes of ethics and Hospice Calgary's policies. You are encouraged to ask any questions that may arise for you at any time.
2020-2021
Improved Digital Access- Online counselling sessions and group programs using Zoom Telehealth
- Live streaming of community education sessions
- Tablets in Rosedale Hospice patient rooms for digital resources and video conferencing with family and friends
- On-demand video resources available on our website (e.g. virtual tours of Rosedale Hospice and the Children’s Grief Center)
- Holding virtual fundraising events in place of in-person gatherings
- Holding virtual employee town halls, staff meetings, education sessions, and wellness activities
- Developed a framework and structured process that integrates stakeholder input in organizational activities
- Administered numerous surveys seeking input regarding changing needs during the pandemic
- Develop a business plan for services that support people impacted by advanced illness
- Developed a plan to re-brand our Community Hospice Services (will be re-branded as the Living with Advanced Illness Centre)
- Formed a working group to develop an In-Home Volunteer Program
- Re-structured the Fund Development and Marketing department to redistribute responsibilities and introduced 2 new positions; Stewardship & Engagement Officer and Annual Giving Officer
- Restructured patient care administration at Rosedale to create the new position of Nurse Clinician
- Updated policies to ensure compliance with public health and protect against infection transmission at Hospice Calgary’s 2 sites
- Developed policies and guidelines for staff and volunteers to ensure workplace safety at home and at Hospice Calgary sites
- Developed protocols for working from home capabilities
- Increased staffing when needed at Rosedale Hospice to support higher needs of patients and due to the pandemic
-
- Renovated the reception area of our southeast Calgary offices and created accessible washrooms
- Improved technology capacity through purchasing software upgrades, teleconferencing hardware
- Purchased some new furnishings for Rosedale Hospice (patient bedside tables, furnishings for common spaces in chapel and patient floor
- Improvements made to HVAC system at Rosedale Hospice
2019-2020
High Quality Services- Launch of the Children's Grief Centre (CGC)
- Complementary therapy available to Rosedale patients
- New phone system to allow for better patient/client experience
- New drop-in group (The Hangout) for bereaved teens
- Launch of Text & Chat services for the CGC
- Launch of telephone and video counselling services for CGC and Community Hospice Services
- Investment in technology to allow for supporting people via online services
- Dying to Know education series
- Life's Last Chapter publication end-of-life resource
- CGC Counsellor featured presenter for AHPCA Roadshow 2019
- Chinook's Edge School Division Internship pilot project with CGC
- Dying to Know education series
- Life's Last Chapter publication end-of-life resource
- CGC Counsellor featured presenter for the AHPCA Roadshow
- Employee-led groups developed; Peer-to-Peer Recognition and Social Club
- Mentorship shifts for Rosedale patient care staff and volunteer orientation
- Employee wellness survey conducted
- Re-brand and launch of the CGC
- Launch of monthly donor campaign (Compassion Circle)
- Launch of telephone and video counselling services
- Renewed 5 year contract with AHS for Rosedale funding
- New 3 year funding from AHS Addictions and Mental Health for CGC
- Renewed 3 year contract with FCSS for CGC funding
- Improvements to our fall management program
- Rosedale patient care staff shift length change post-change evaluation
- New tracking mechanism for identifying trends in Safety Learning Reports
- Staff and volunteer education events (e.g. back safety, wound care, violence prevention, ethics, hand hygiene, stress reduction)
- Safety surveys administered to patients and clients
- Patient wound care plans developed and implemented
- Revised patient lift and transfer protocols
Hospice Calgary Ethics
Hospice Calgary’s Ethical Framework
