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Hospice CalgaryGrief Centre

Text & Chat - What to Expect
Frequently Asked Questions

How do you protect my confidentiality?

Our online Text & Chat services are private and confidential. 

You may use the Text & Chat online services without providing any personal information. If you choose to provide personal information, we will protect this information and your privacy. Any information will only be shared in accordance with Federal or Provincial laws, now or in the future.You can find more information about how we work to protect your privacy as well as the limits to confidentiality in our Terms of Service.

Who is on the other end of the Text & Chat?

Our online support is provided under supervision of certified counselling staff. You will connect with a Children's Grief Centre staff member or trained adult volunteer. 

How can I end a text or chat conversation?

You have the right to end your conversation at anytime. 

For text: You can opt out by texting 'STOP'.

For chat: You can opt out by clicking 'End Chat' or by closing your browser.

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Parents and Caregivers Information

Information for Parents/Caregivers

As parents and caregivers, it can be heartbreaking to know your child or teen is going through a tough time.

Our Text & Chat online services aim to provide:

  • a supportive and trained adult who can help in the moment. 
  • a chance to explore inner resources and strengths.
  • a third party who can help you and/or your child connect to external resources.

For more information, please read our Terms of Service. You can also reach us at or 403.263.4525 during business hours.



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