High Quality Services

  • Launch of the Children’s Grief Centre (CGC)
  • Complementary therapy available to Rosedale patients
  • New phone system to allow for better patient/client experience
  • New drop-in group (The Hangout) for bereaved teens
  • Launch of Text & Chat services for the CGC
  • Launch of telephone and video counselling services for CGC and Community Hospice Services
  • Investment in technology to allow for supporting people via online services

Integrated Hospice Programming

  • Dying to Know education series
  • Life’s Last Chapter publication end-of-life resource
  • CGC Counsellor featured presenter for AHPCA Roadshow 2019

Expand and Share Knowledge

  • Chinook’s Edge School Division Internship pilot project with CGC
  • Dying to Know education series
  • Life’s Last Chapter publication end-of-life resource
  • CGC Counsellor featured presenter for the AHPCA Roadshow

Capable, Passionate, and Caring People

  • Employee-led groups developed; Peer-to-Peer Recognition and Social Club
  • Mentorship shifts for Rosedale patient care staff and volunteer orientation
  • Employee wellness survey conducted

Program Sustainability

  • Re-brand and launch of the CGC
  • Launch of monthly donor campaign (Compassion Circle)
  • Launch of telephone and video counselling services
  • Renewed 5 year contract with AHS for Rosedale funding
  • New 3 year funding from AHS Addictions and Mental Health for CGC
  • Renewed 3 year contract with FCSS for CGC funding

Quality & Safety Culture

  • Improvements to our fall management program
  • Rosedale patient care staff shift length change post-change evaluation
  • New tracking mechanism for identifying trends in Safety Learning Reports
  • Staff and volunteer education events (e.g. back safety, wound care, violence prevention, ethics, hand hygiene, stress reduction)
  • Safety surveys administered to patients and clients
  • Patient wound care plans developed and implemented
  • Revised patient lift and transfer protocols


Improved Digital Access

  • Online counselling sessions and group programs using Zoom Telehealth
  • Live streaming of community education sessions
  • Tablets in Rosedale Hospice patient rooms for digital resources and video conferencing with family and friends
  • On-demand video resources available on our website (e.g. virtual tours of Rosedale Hospice and the Children’s Grief Center)
  • Holding virtual fundraising events in place of in-person gatherings
  • Holding virtual employee town halls, staff meetings, education sessions, and wellness activities

Client/Patient & Family Engagement

  • Developed a framework and structured process that integrates stakeholder input in organizational activities
  • Administered numerous surveys seeking input regarding changing needs during the pandemic

Organizational Effectiveness

  • Develop a business plan for services that support people impacted by advanced illness
  • Developed a plan to re-brand our Community Hospice Services (will be re-branded as the Living with Advanced Illness Centre)
  • Formed a working group to develop an In-Home Volunteer Program
  • Re-structured the Fund Development and Marketing department to redistribute responsibilities and introduced 2 new positions; Stewardship & Engagement Officer and Annual Giving Officer
  • Restructured patient care administration at Rosedale to create the new position of Nurse Clinician


  • Updated policies to ensure compliance with public health and protect against infection transmission at Hospice Calgary’s 2 sites
  • Developed policies and guidelines for staff and volunteers to ensure workplace safety at home and at Hospice Calgary sites
  • Developed protocols for working from home capabilities
  • Increased staffing when needed at Rosedale Hospice to support higher needs of patients and due to the pandemic


    • Renovated the reception area of our southeast Calgary offices and created accessible washrooms
    • Improved technology capacity through purchasing software upgrades, teleconferencing hardware
    • Purchased some new furnishings for Rosedale Hospice (patient bedside tables, furnishings for common spaces in chapel and patient floor
    • Improvements made to HVAC system at Rosedale Hospice
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