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2019-2020

2019-2020

High Quality Services

  • Launch of the Children’s Grief Centre (CGC)
  • Complementary therapy available to Rosedale patients
  • New phone system to allow for better patient/client experience
  • New drop-in group (The Hangout) for bereaved teens
  • Launch of Text & Chat services for the CGC
  • Launch of telephone and video counselling services for CGC and Community Hospice Services
  • Investment in technology to allow for supporting people via online services

Integrated Hospice Programming

  • Dying to Know education series
  • Life’s Last Chapter publication end-of-life resource
  • CGC Counsellor featured presenter for AHPCA Roadshow 2019

Expand and Share Knowledge

  • Chinook’s Edge School Division Internship pilot project with CGC
  • Dying to Know education series
  • Life’s Last Chapter publication end-of-life resource
  • CGC Counsellor featured presenter for the AHPCA Roadshow

Capable, Passionate, and Caring People

  • Employee-led groups developed; Peer-to-Peer Recognition and Social Club
  • Mentorship shifts for Rosedale patient care staff and volunteer orientation
  • Employee wellness survey conducted

Program Sustainability

  • Re-brand and launch of the CGC
  • Launch of monthly donor campaign (Compassion Circle)
  • Launch of telephone and video counselling services
  • Renewed 5 year contract with AHS for Rosedale funding
  • New 3 year funding from AHS Addictions and Mental Health for CGC
  • Renewed 3 year contract with FCSS for CGC funding

Quality & Safety Culture

  • Improvements to our fall management program
  • Rosedale patient care staff shift length change post-change evaluation
  • New tracking mechanism for identifying trends in Safety Learning Reports
  • Staff and volunteer education events (e.g. back safety, wound care, violence prevention, ethics, hand hygiene, stress reduction)
  • Safety surveys administered to patients and clients
  • Patient wound care plans developed and implemented
  • Revised patient lift and transfer protocols
Charitable Registration # 118963669 RR0001
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