High Quality Services
- Launch of the Children’s Grief Centre (CGC)
- Complementary therapy available to Rosedale patients
- New phone system to allow for better patient/client experience
- New drop-in group (The Hangout) for bereaved teens
- Launch of Text & Chat services for the CGC
- Launch of telephone and video counselling services for CGC and Community Hospice Services
- Investment in technology to allow for supporting people via online services
Integrated Hospice Programming
- Dying to Know education series
- Life’s Last Chapter publication end-of-life resource
- CGC Counsellor featured presenter for AHPCA Roadshow 2019
Expand and Share Knowledge
- Chinook’s Edge School Division Internship pilot project with CGC
- Dying to Know education series
- Life’s Last Chapter publication end-of-life resource
- CGC Counsellor featured presenter for the AHPCA Roadshow
Capable, Passionate, and Caring People
- Employee-led groups developed; Peer-to-Peer Recognition and Social Club
- Mentorship shifts for Rosedale patient care staff and volunteer orientation
- Employee wellness survey conducted
Program Sustainability
- Re-brand and launch of the CGC
- Launch of monthly donor campaign (Compassion Circle)
- Launch of telephone and video counselling services
- Renewed 5 year contract with AHS for Rosedale funding
- New 3 year funding from AHS Addictions and Mental Health for CGC
- Renewed 3 year contract with FCSS for CGC funding
Quality & Safety Culture
- Improvements to our fall management program
- Rosedale patient care staff shift length change post-change evaluation
- New tracking mechanism for identifying trends in Safety Learning Reports
- Staff and volunteer education events (e.g. back safety, wound care, violence prevention, ethics, hand hygiene, stress reduction)
- Safety surveys administered to patients and clients
- Patient wound care plans developed and implemented
- Revised patient lift and transfer protocols
