Improved Digital Access
- Online counselling sessions and group programs using Zoom Telehealth
- Live streaming of community education sessions
- Tablets in Rosedale Hospice patient rooms for digital resources and video conferencing with family and friends
- On-demand video resources available on our website (e.g. virtual tours of Rosedale Hospice and the Children’s Grief Center)
- Holding virtual fundraising events in place of in-person gatherings
- Holding virtual employee town halls, staff meetings, education sessions, and wellness activities
Client/Patient & Family Engagement
- Developed a framework and structured process that integrates stakeholder input in organizational activities
- Administered numerous surveys seeking input regarding changing needs during the pandemic
Organizational Effectiveness
- Develop a business plan for services that support people impacted by advanced illness
- Developed a plan to re-brand our Community Hospice Services (will be re-branded as the Living with Advanced Illness Centre)
- Formed a working group to develop an In-Home Volunteer Program
- Re-structured the Fund Development and Marketing department to redistribute responsibilities and introduced 2 new positions; Stewardship & Engagement Officer and Annual Giving Officer
- Restructured patient care administration at Rosedale to create the new position of Nurse Clinician
Safety
- Updated policies to ensure compliance with public health and protect against infection transmission at Hospice Calgary’s 2 sites
- Developed policies and guidelines for staff and volunteers to ensure workplace safety at home and at Hospice Calgary sites
- Developed protocols for working from home capabilities
- Increased staffing when needed at Rosedale Hospice to support higher needs of patients and due to the pandemic
Infastructure
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- Renovated the reception area of our southeast Calgary offices and created accessible washrooms
- Improved technology capacity through purchasing software upgrades, teleconferencing hardware
- Purchased some new furnishings for Rosedale Hospice (patient bedside tables, furnishings for common spaces in chapel and patient floor
- Improvements made to HVAC system at Rosedale Hospice
